This Self Help Solution is intended for external participants from organizations and programs that are participating in UNTHSC affiliated Canvas courses. 

If you are a faculty, staff, or student from UNTHSC, please review the following FAQ solutions:

Login Errors

Have you typed your email address correctly?

Your username will always be your email. Please check for misspellings. Also, all emails will need to be entered in lowercase format. 

As an external user, are you accessing the correct Canvas URL?

You will not get the reset email if you are trying to reset your password on a site where you are not enrolled. Please try logging in or clicking the "Forgot Password" link on the external UNTHSC Canvas Portal:

Reset Password using the Forgot Password link

In a new browser window, open the UNTHSC Canvas Portal (look for the UNTHSC logo). Click the Forgot Password? link.

Request Password 

Enter the email information associated with your Canvas account and click the Request Password button. 

Check Email

Check Email

Return to your email account and sign in. Open the Forgot Password email. (If the email is not in your Inbox, check your Spam folder.)

Open Password Link

Open Password Link

Click the Click here to set a new password link.

Note: Password reset emails expire after two hours.

Change Password

Change Password

Type in a new password and then confirm that password by typing it again. Click the Update Password button.

Log in to Canvas

With your email and the new password, log in to Canvas.

Modified using the Canvas guide How do I reset my password as a student?