Canvas & Technology Support

This Self Help Solution is intended for external participants from organizations and programs that are participating in UNTHSC affiliated Canvas courses. 

If you are a faculty, staff, or student from UNTHSC, please review the following FAQ solutions:

• Faculty & Staff FAQs: https://unthsc-canvas.freshdesk.com/support/solutions/44000537963
• Student FAQs: https://unthsc-canvas.freshdesk.com/support/solutions/44000537964

Login Errors

Have you typed your email address correctly?

Your username will always be your email. Please check for misspellings. Also, all emails will need to be entered in lowercase format. 

As an external user, are you accessing the correct Canvas URL?

You will not get the reset email if you are trying to reset your password on a site where you are not enrolled. Please try logging in or clicking the "Forgot Password" link on the external UNTHSC Canvas Portal: https://unthsc.instructure.com/login/canvas

Reset Password using the Forgot Password link

In a new browser window, open the https://unthsc.instructure.com/login/canvas UNTHSC Canvas Portal (look for the UNTHSC logo). Click the Forgot Password? link.

Request Password 

Enter the email information associated with your Canvas account and click the Request Password button. 

Check Email

Return to your email account and sign in. Open the Forgot Password email. (If the email is not in your Inbox, check your Spam folder.)

Open Password Link

Click the Click here to set a new password link.

Note: Password reset emails expire after two hours.

Change Password

Type in a new password and then confirm that password by typing it again. Click the Update Password button.