Have you typed your email address correctly?
Your username will always be your email. Please check for misspellings. Also, all emails will need to be entered in lowercase format.
As an external user, are you accessing the correct Canvas URL?
You will not get the reset email if you are trying to reset your password on a site where you are not enrolled. Please try logging in or clicking the "Forgot Password" link on the external UNTHSC Canvas Portal: https://unthsc.instructure.com/login/canvas
Reset Password using the Forgot Password link
In a new browser window, open the https://unthsc.instructure.com/login/canvas UNTHSC Canvas Portal (look for the UNTHSC logo). Click the Forgot Password? link.
Enter the email information associated with your Canvas account and click the Request Password button.